Shipping and Delivery Policy
At TheGehna.com, we understand that you can’t wait to flaunt your new jewelry. That’s why we strive to make the shipping and delivery process as fast, reliable, and hassle-free as possible. Here’s everything you need to know about how we deliver your favorite pieces to your doorstep.
1. Shipping Areas
We currently offer shipping across India. Stay tuned as we work on expanding our services to international destinations in the near future!
2. Processing Time
– Orders are typically processed within 1 – 2 business days after payment confirmation.
– During sale periods or festive seasons, processing may take slightly longer due to high order volumes. We appreciate your patience!
3. Delivery Time
– Standard Delivery: 5 – 7 business days (depending on your location).
– Express Delivery: 2 – 3 business days (available for an additional fee).
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, logistics delays, or remote locations.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email or SMS with a tracking number. You can use this number to track your order’s status on our website or the courier partner’s platform.
5. Shipping Charges
– Free Shipping: Enjoy free standard shipping on all orders above ₹1000.
– Flat Rate Shipping: A nominal shipping fee of ₹100 applies to orders below ₹1000.
– Express Shipping: Additional charges apply for express delivery. The exact cost will be displayed at checkout.
6. Delivery Partners
We partner with trusted and reliable courier services to ensure your order reaches you safely and on time. Some of our partners include Delhivery, DTDC.
7. Undelivered Orders
If a delivery attempt is unsuccessful due to an incorrect address, recipient unavailability, or other reasons, the courier will typically make 2-3 additional attempts. If the order remains undelivered, it will be returned to us, and we will contact you to arrange a reshipment (additional charges may apply).
8. Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of placing your order. TheGehna.com is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
9. Damaged or Lost Packages
– Damaged Packages: If your package arrives damaged, please refuse the delivery and contact us immediately at support@thegehna.com or XXX-XXX-XXXX. We will arrange for a replacement or refund.
– Lost Packages: If your order is lost in transit, we will investigate with the courier partner and resolve the issue promptly.
10. Contact Us
For any questions or concerns regarding shipping and delivery, feel free to reach out to us:
– Email: support@thegehna.com
– Phone: XXX-XXX-XXXX
– Timings: 9 AM to 6 PM (excluding Sundays and public holidays)
11. Important Notes
– Delivery times are estimates and not guaranteed.
– TheGehna.com is not responsible for delays caused by unforeseen circumstances such as natural disasters, customs clearance, or courier service disruptions.
– For international customers (if applicable), additional customs duties or taxes may apply and are the responsibility of the customer.
At TheGehna.com, we are committed to delivering your jewelry safely and on time. Thank you for choosing us—we can’t wait to see you shine in our designs!
TheGehna.com Team