Return and Replacement Policy

At TheGehna.com, we strive to ensure that you have a delightful shopping experience. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and replacement policy. Please read the following guidelines carefully to understand how our process works.

1. Eligibility for Returns and Replacements
– Timeframe: You can request a return or replacement within [X] days of receiving your order.
– Condition: The product must be unused, in its original packaging, and accompanied by the original invoice.
– Tags and Labels: All tags, labels, and certificates (if applicable) must be intact.

2. Non-Returnable Items
The following items cannot be returned or replaced unless they are defective or damaged:
– Personalized or custom-made jewelry.
– Items purchased during sales or promotional offers (unless defective).
– Earrings for hygiene reasons (unless defective).

3. How to Initiate a Return or Replacement
To initiate a return or replacement, follow these steps:
1. Contact Us: Reach out to our customer support team at support@thegehna.com or call us at XXX-XXX-XXXX within 3 days of receiving your order.
2. Provide Details: Share your order number, product details, and the reason for the return or replacement.
3. Return Authorization: Once your request is approved, we will provide you with a Return Authorization Number (RAN) and instructions for returning the product.
4. Ship the Product: Pack the product securely in its original packaging and ship it to the address provided by our team. Ensure the RAN is clearly mentioned on the package.

4. Return Shipping
– Free Returns: We offer free return shipping for defective or damaged products.
– Customer Responsibility: For other returns, the customer is responsible for the return shipping costs unless otherwise specified.

5. Inspection and Processing
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved:
– Replacement: A replacement will be shipped to you within 3-5 business days.
– Refund: If a replacement is not available or requested, a refund will be processed within 7-10 business days.

6. Refund Process
– Refunds will be credited to the original payment method used during the purchase.
– Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

7. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 3 days of delivery. We will arrange for a free replacement or refund, depending on your preference.

8. Contact Us
For any questions or assistance regarding returns and replacements, feel free to contact us:
– Email: support@thegehna.com 
– Phone: XXX-XXX-XXXX 
– Timings: 9 AM to 6 PM (excluding Sundays and public holidays)

9. Important Notes
– Returns or replacements without a valid Return Authorization Number (RAN) will not be accepted.
– TheGehna.com reserves the right to reject returns or replacements that do not meet the eligibility criteria.
– For international customers (if applicable), additional customs duties or taxes incurred during the return process will not be reimbursed.

At TheGehna.com, your satisfaction is our priority. We aim to make the return and replacement process as smooth and convenient as possible. Thank you for trusting us with your jewelry needs!

TheGehna.com Team